Privacy Policy
This Privacy Policy describes how Amplifier Health ("Amplifier," "we," "us," or "our") collects, uses, and shares your information when you use Welly, our AI-powered wellness coach.
This policy applies to all information we collect through your interactions with Welly, including when you access Welly through the Facebook platform or otherwise interact with our services ("Service"). This policy is designed to comply with Facebook Platform Policies.
1. Information We CollectWe collect information from you when you use Welly, including:
Information You Provide:
Account Information: When you create an account (on or off the Facebook platform), we collect information such as your name, email address, and any other information you provide during the registration process.
Profile Information: You may provide additional information to enhance your Welly experience, such as demographic details (e.g., age, gender), health and wellness goals, and lifestyle information.
Communications: Records of your communications with Welly and with us, including any text, audio, or other media you transmit.
Information We Collect Automatically:
Usage Data: We collect information about how you use Welly, including:Date and time of interactionsDuration of interactionsThe questions you askThe responses you receiveYour feedback and ratingsYour usage patterns
Technical Data: We collect technical information related to your access and use of Welly, including:Device information (e.g., device type, operating system, mobile device identifiers)IP addressBrowser typeConnection information
Audio Recordings: As a core feature of Welly, we record and store audio recordings of your conversations and interactions with Welly. This includes your voice input and Welly's responses.
Information We Receive From Facebook: If you access Welly through the Facebook platform, we may collect information that you have made available in accordance with your Facebook settings, such as your name, profile picture, and friend list. We will comply with the Facebook Platform Policies regarding the use of such information.
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize Welly, and for other purposes as described below:
To Provide and Personalize the Service: Deliver the core Welly functionality, including personalized wellness coaching and tailored responses.Facilitate communication and interaction between you and Welly.Customize your experience based on your preferences and information.
To Improve and Develop Welly and Our AI Models: Train, develop, and refine our Large Acoustic Models (LAMs) to enhance their accuracy, reliability, and performance. This includes the use of audio recordings.Conduct research and development to improve our technology and develop new features.Monitor and evaluate the performance of Welly and our AI algorithms.
To Communicate With You: Send you service updates, notifications, and administrative messages.Respond to your inquiries and provide customer support.Provide you with information about new features, offerings, or promotions (where permitted and in accordance with your preferences).
For Analytics and Service Improvement: Analyze usage patterns and trends to improve the Service's functionality and user experience.
For Legal and Safety Purposes: Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.Enforce our Terms of Service.Protect the safety, rights, and property of Amplifier, our users, or others.
3. Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
Service Providers: We engage third-party service providers to assist us in providing and maintaining the Service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Examples include:Hosting providersData processorsAnalytics providersCustomer support providers
Research Partners: We may share anonymized or de-identified data, including audio data that has been processed to remove personally identifiable information, with research partners for scientific research and development purposes. We will ensure that such research is conducted ethically and in accordance with applicable laws and regulations.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
As Required by Law: We will disclose your information when required to do so by law, such as in response to a subpoena, court order, or other legal process.
Business Transactions: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice to you before your information is transferred and becomes subject to a different privacy policy.
Facebook Platform: If you access Welly through the Facebook platform, we will share information with Facebook as necessary to provide the Service and comply with Facebook Platform Policies. This may include sharing data about your interactions with Welly.
4. Data Retention
We retain your information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations.Account information is retained as long as your account is active.Usage data is retained for as long as necessary for analytics and service improvement.Audio recordings, particularly those used for LAM training and research, may be retained for an extended period to facilitate ongoing model development. We will implement measures to protect the privacy of these recordings, such as de-identification or aggregation, where feasible.
5. User Rights and Choices
We provide you with choices about how your information is used. Depending on your jurisdiction, you may have the following rights:Access: You can request a copy of the personal information we hold about you.
Rectification: You can request that we correct inaccurate or incomplete information.
Erasure: You can request that we delete your information.
Restriction of Processing: You can request that we restrict the processing of your information under certain circumstances.
Objection to Processing: You can object to the processing of your information, including for direct marketing.
Data Portability: You can request to receive your information in a structured, machine-readable format and to transmit it to another controller.
Withdraw Consent: If we process your information based on your consent, you can withdraw that consent at any time.
6. Additional Disclosures for California Users
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section supplements the information above and applies only to California residents.
Categories of Personal Information Collected: We collect the categories of personal information listed in Section 1 above.
Categories of Sources: We collect personal information from you directly, automatically when you use the Service, and from third parties, such as Facebook (if you access Welly through their platform).
Business or Commercial Purpose: We use your personal information for the business and commercial purposes described in Section 2 above.
Categories of Third Parties with Whom We Share Information: We share your personal information with the categories of third parties described in Section 3 above.
Sale of Personal Information: We do not "sell" your personal information as that term is defined under the CCPA.
Your Rights: As a California resident, you have the right to:Request more details about the specific pieces of personal information we collect and the categories of personal information we collect, use, and disclose.Request deletion of your personal information (subject to certain exceptions).Opt out of the "sale" of your personal information (we do not sell your information).Be free from discrimination for exercising your rights.
Exercising Your Rights: To exercise your rights under the CCPA, please contact us using the information provided in Section 9. We will verify your request using reasonable measures and respond in accordance with CCPA requirements.
Shine the Light: California residents may also have the right to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information in Section 9.
7. Data Security
We implement reasonable and appropriate technical and organizational security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:Encryption of data at rest and in transitFirewalls and intrusion detection systemsAccess controls and authentication mechanismsRegular security assessments and auditsEmployee training on data security best practicesWhile we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
8. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that differ from those in your country. We will take appropriate safeguards to ensure your information is protected, including:Transferring data to countries with adequate levels of protection.Using Standard Contractual Clauses or other approved transfer mechanisms.Obtaining your consent where required.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: Amplifier Health - 251 Little Falls DrWilmington, Delaware 19808-1674. or email us at info@amplifierhealth.com
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other reasonable means, such as through the Facebook platform if you access Welly through Facebook. Your continued use of Welly after the changes are effective means that you agree to the revised Privacy Policy.